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Shipping Policy & Delivery Areas

Please find below our "Shipping Policy". If you have any questions please mail us on hell[email protected] or contact 058-8476763 (Whatsapp/Call). 

  • If your order is received on or before 2pm (UAE Time), we shall deliver on the next day
  • We deliver to all 7 Emirates
  • We deliver even on Fridays!
  • Delivery is done 7 days a week between 9am - 6pm. 
  • Currently, we do not offer the option to choose a delivery time slot / day.
  • We will attempt to deliver twice to your location.
  • If both attempts fail and customer still wants the order, customer will have to pay the items return charge and resending charge.
  • In this case, the order would have to be prepaid. 
  • There is a shipping charge of AED 9 irrespective of order value/delivery location. Whether you are in Abu Dhabi, Dubai or another Emirate, this is the standard shipping fee. 
  • If you have chosen cash on delivery as a payment option, please keep exact cash ready as our drivers don't carry much cash. 
  • No Payment = No Delivery.
  • There are some products that are classified as "Heavy/Oversized". Oversized items are those that don't fall under standard parcel dimensions. For "Heavy/Oversized items" , we ship only to Dubai and handling charge applies (calculated at checkout).
  • If customer would like to pick up their order, enter "Cognition UAE warehouse Al Quoz 1" in delivery address. 
  • If customer has chosen to pick up their order from Cognition UAE warehouse, it can be usually collected on the same day. Just inform customer service on 058-8476763 (Whatsapp/Call) or drop a message at - [email protected]
  • Unfortunately, we do not deliver to the below areas:
    Dubai Al Maha Resort
    Dubai Bab Al Shams
    Dubai Dubai Al Ain Road
    Dubai Hatta City
    Dubai Hatta Fort Hotel
    Dubai Lisali Area
    Dubai Madam
    Dubai Dubai Hatta Road After Dragon Mart
    Dubai Dubai Pearl Jumeirah Nikki Beach Area
    Dubai Al Ain Road after Academic City Silicon Oasis Phase 2
    Dubai Dubai- Al Ain Road (After Dubai Silicon Oasis & Dubai Outlet Mall)
    Dubai Dubai - Oman Road
    Dubai Dubai - Abu Dhabi Road after Jebel Ali till the Abu Dhabi Truck Road
    Dubai Jebel Ali Palm Jande Nul Dredging Area
    Sharjah Al Badea
    Sharjah Um Fannain
    Sharjah Al Suoyh
    Ajman Helio
    Ras Al Khaimah Al Jeer
    Ras Al Khaimah Banyan Tree Wadi 
    Ras Al Khaimah Chup Chup
    Ras Al Khaimah Hub Hub
    Ras Al Khaimah Steven Rock Area
    Ras Al Khaimah Al Taween
    Ras Al Khaimah Thoween Hub Hub
    Ras Al Khaimah Umm Al Urge
    Ras Al Khaimah Wadi Sadar
    Ras Al Khaimah Wam Dibba
    Fujairah Bahayis
    Fujairah Dibba Wadi Abadila
    Fujairah Filli
    Fujairah Huwaylat
    Fujairah Al Juroof
    Fujairah Jabal Khadra
    Fujairah Madam
    Fujairah Mahafiz
    Fujairah Mezyad
    Fujairah Nassillah
    Fujairah Rafaq
    Fujairah Safad
    Fujairah Wadi Helo
    Fujairah Wadi Koob
    Fujairah Wadi Shaem
    Fujairah Yahar Al Alla
    Fujairah 9th Interchange Towards Dhaid
    Fujairah Affara
    Al Ain Al Grayyeh
    Al Ain Abu Smara
    Al Ain Al Bahiya 
    Al Ain Al Deherah
    Al Ain Al Faqaa
    Al Ain Al Hayar
    Al Ain Al Malaqet
    Al Ain Al Wagan
    Al Ain Nahel
    Al Ain Sewaihan
    Al Ain Al Shawaib
    Al Ain Umm Ghaffa
    Al Ain AL WAQAN
    Al Ain  AL YAHAR
    Al Ain  AIRPORT
    Al Ain  TRUCK ROAD
    Al Ain  SUHAN
    Al Ain  AL MAQAM
    Al Ain  AL BUTEEN
    Al Ain  SALAMATH
    Abu Dhabi Al Ajban
    Abu Dhabi Al Aman
    Abu Dhabi Al Dhafra Air Base
    Abu Dhabi Al Dhafrah
    Abu Dhabi Al Falah
    Abu Dhabi Al Hosn
    Abu Dhabi Al Ittihad
    Abu Dhabi Al Khubeirah
    Abu Dhabi Al Madina Riyadiya
    Abu Dhabi Al Manhal
    Abu Dhabi Al Sararat
    Abu Dhabi Al Silaa
    Abu Dhabi Al Wathba
    Abu Dhabi Al Zahiyah
    Abu Dhabi Bidaa Zayed
    Abu Dhabi Ghayathi
    Abu Dhabi Goueifat
    Abu Dhabi Hadbat Al Zafranah
    Abu Dhabi Liwa
    Abu Dhabi Madinat Zayed
    Abu Dhabi Mirfaa
    Abu Dhabi Munteena Abu Dhabi
    Abu Dhabi Ruwais
    Abu Dhabi Sweihan
    Abu Dhabi Tarif
    Abu Dhabi Zayed Military city
    Abu Dhabi Al Adla
    Abu Dhabi Al Fayah
    Abu Dhabi Al Hiliya
    Abu Dhabi AL Khatam
    Abu Dhabi Das Island
    Abu Dhabi Delma Island
    Abu Dhabi Al Raha
    Abu Dhabi Jabel Dhana
    Abu Dhabi TAWEELA
    Abu Dhabi  BANIYAS
    Abu Dhabi  MAFRAQ
    Abu Dhabi  MIRFA
    Abu Dhabi  RUWAIS
    Abu Dhabi BEDA ZAYED
    Abu Dhabi  SHAMKA
    Abu Dhabi  MOHD BIN ZYD CITY
    Abu Dhabi  LIWA
    Abu Dhabi GANTHOOTH
    Abu Dhabi  KHALIFA CITY B
    Abu Dhabi  SILA
    Abu Dhabi AL FALAH
  • We do not deliver to any freezones in the UAE.
  • We do not ship outside the UAE.
  • Delivery location is any of the below areas, the delivery time is 3-4 business days. 
  • Emirate  Town Name 
    Dubai  Al Ghadeer
    Dubai  Lehbab 
    Dubai  New Police Academy Projec
    Dubai  Jebel Ali Airport
    Dubai  Dxb Outer Bypass Road
    Dubai  Dxb Intl Endurance City
    Dubai  Hatta
    Abu Dhabi  Abu al Abyad
    Abu Dhabi  Al Tawelah
    Abu Dhabi  Al Shalelah
    Abu Dhabi  Ghantoot
    Abu Dhabi  Habshan
    Abu Dhabi  Al Mu'azaz
    Abu Dhabi  Al Ad'la
    Abu Dhabi  Swehan
    Abu Dhabi  Khalifa Port
    Abu Dhabi  Liwa Oasis
    Abu Dhabi  Port Zayed
    Abu Dhabi  Sila
    Abu Dhabi  Liwa 
    Abu Dhabi  Abu Al Abyadh Island
    Abu Dhabi  Abu Samra
    Abu Dhabi  Asab Oil Field
    Abu Dhabi  Beda Zayed/Madinat Zayed
    Abu Dhabi  Buhasa Oil Field
    Abu Dhabi  Ghantoot
    Abu Dhabi  Ghwaifath
    Abu Dhabi  Habshan
    Abu Dhabi  Marfa
    Abu Dhabi  Shah Oil Field
    Abu Dhabi  Sila
    Abu Dhabi  Sir Baniyas Island
    Abu Dhabi  Tariff
    Abu Dhabi  Al Shalila 
    Abu Dhabi  Ajban
    Abu Dhabi  Taweelah
    Abu Dhabi  Kizad
    Abu Dhabi  Zayed Military City Area
    Abu Dhabi  Dalma
    Abu Dhabi  Al Faya
    Abu Dhabi  Al Haffar
    Al Ain Al Khatim
    Abu Dhabi  KIZAD
    Abu Dhabi  Al wathba north / west 
    Abu Dhabi  Riyadh City
    Sharjah  Nazwa
    Sharjah  Al Madam
    Sharjah  Maleha
    Sharjah  Sharjah International Airport
    Al Ain Abu Samra
    Al Ain Margham 
    Al Ain Al Quee
    Al Ain Al Remah
    Al Ain Abu Grayah
    Al Ain Al Daherah
    Al Ain Al Wagan
    Al Ain Sewaihan
    Al Ain Nahel
    Al Ain Shawaib
    Al Ain Abu Grayah
    Al Ain Jabal Hafeet
    Al Ain Jabal Hafeet
    Al Ain Khatm Shakla
    Al Ain Yahar Al Alia
    Al Ain Alain Truck Road
    Al Ain  Nemah
    Ras Al Khaimah  Khatt
    Ras Al Khaimah  Al-Sham 
    Ras Al Khaimah  Ghalila
    Ras Al Khaimah  Hamraniya
    Ras Al Khaimah  SHAAM
    Ras Al Khaimah  Thoween
    Ras Al Khaimah  Wadi Shaem
    Ras Al Khaimah  Wadi Koob
    Ras Al Khaimah  Hubhun-Aden-Ghalila
    Ras Al Khaimah  Huwaylat
    Ajman  Hadhf
    Ajman  Ma'ali
    Ajman  Manama 
    Ajman  Masfut
    Ajman  Shariyah
    Ajman  Sinadil
    Ajman  Sufayri
    Ajman  Helio 
    Ajman  Suhaylah
    Um Al Quwain  Ad Duss
    Um Al Quwain  Al Ali
    Um Al Quwain  Al Dini
    Um Al Quwain  Awanat
    Um Al Quwain  Khatm Kabir
    Um Al Quwain  Lazimah
    Um Al Quwain  White Bay
    Fujairah  Abadilah
    Fujairah  Adgat
    Fujairah  Al Badiyah
    Fujairah  Al Haybah
    Fujairah  Dahir
    Fujairah  Habhab
    Fujairah  Hafarah
    Fujairah  Haqil
    Fujairah  Riyamah
    Abu Dhabi  Al Shmka South 
    Ajman  Al Mudairah 
    Ajman  Zuber
    Ras Al Khaimah  Al Jeer 
    Sharjah  Seyouh 
    Sharjah  Zuber
    Sharjah  Al Badee
    Fujairah  Wadi Qurayyah
    Fujairah  Sheis
    Fujairah  Wadi Heilo
    Fujairah  Wadi Shaham
    Fujairah  Sharm
    Fujairah  Yabsa Bypass
    Fujairah  fujairah Free Zone 
    Ras Al Khaimah  Aden 
    Ras Al Khaimah  Al Taween
    Ras Al Khaimah  Al Ghail Industrail area
    Sharjah  Subaida
    Sharjah  Suhaila
    Sharjah  Al Qadra
    Sharjah  Batayea 
    Ras Al Khaimah  Cement Factory Area (Star Cement / JK Cement ) 
    Ras Al Khaimah  Showqa
    Ras Al Khaimah  Munae
    Dubai  Jebal Ali Omran Camp
    Sharjah  beteyah
    Sharjah  Al Hoshi
    Sharjah  Al Khadra 
    Fujairah  Hara
    Fujairah  Siji 
    Dubai  Akoya Oxygen 
    Dubai  Al Qudra 
    Dubai  Lisaly Marmum
    Dubai  Umm Dhaman
    Dubai  Margham 
    Dubai  Dubai South