Shipping Policy & Delivery Areas

Please find below our "Shipping Policy". If you have any questions please mail us on [email protected] or contact 058-8476763 (Whatsapp/Call). 

• If your order is received on or before 2pm (UAE Time), we shall deliver on the next day
• We deliver to all 7 Emirates
• We deliver even on Fridays!
• Delivery is done 7 days a week between 9am - 6pm. 
• Currently, we do not offer the option to choose a delivery time slot / day.
• We will attempt to deliver twice to your location.
• If both attempts fail and customer still wants the order, customer will have to pay the items return charge and resending charge.
• In this case, the order would have to be prepaid. 
• There is a shipping charge of AED 9 irrespective of order value/delivery location. Whether you are in Abu Dhabi, Dubai or another Emirate, this is the standard shipping fee. 
• If you have chosen cash on delivery as a payment option, please keep exact cash ready as our drivers don't carry much cash. 
• No Payment = No Delivery.
• There are some products that are classified as "Heavy/Oversized". Oversized items are those that don't fall under standard parcel dimensions. For "Heavy/Oversized items" , we ship only to Dubai and handling charge applies (calculated at checkout).
• If customer would like to pick up their order, enter "Cognition UAE warehouse Al Quoz 1" in delivery address. 
• If customer has chosen to pick up their order from Cognition UAE warehouse, it can be usually collected on the same day. Just inform customer service on 058-8476763 (Whatsapp/Call) or drop a message at - [email protected]
• Unfortunately, we do not deliver to the below areas:

• EMIRATE	AREA NAME
  Dubai	Al Maha Resort
  Dubai	Bab Al Shams
  Dubai	Dubai Al Ain Road
  Dubai	Hatta City
  Dubai	Hatta Fort Hotel
  Dubai	Lisali Area
  Dubai	Madam
  Dubai	Dubai Hatta Road After Dragon Mart
  Dubai	Dubai Pearl Jumeirah Nikki Beach Area
  Dubai	Al Ain Road after Academic City Silicon Oasis Phase 2
  Dubai	Dubai- Al Ain Road (After Dubai Silicon Oasis & Dubai Outlet Mall)
  Dubai	Dubai - Oman Road
  Dubai	Dubai - Abu Dhabi Road after Jebel Ali till the Abu Dhabi Truck Road
  Dubai	Jebel Ali Palm Jande Nul Dredging Area
  Sharjah	Al Badea
  Sharjah	Um Fannain
  Sharjah	Al Suoyh
  Ajman	Helio
  Ras Al Khaimah	Al Jeer
  Ras Al Khaimah	Banyan Tree Wadi
  Ras Al Khaimah	Chup Chup
  Ras Al Khaimah	Hub Hub
  Ras Al Khaimah	Steven Rock Area
  Ras Al Khaimah	Al Taween
  Ras Al Khaimah	Thoween Hub Hub
  Ras Al Khaimah	Umm Al Urge
  Ras Al Khaimah	Wadi Sadar
  Ras Al Khaimah	Wam Dibba
  Fujairah	Bahayis
  Fujairah	Dibba Wadi Abadila
  Fujairah	Filli
  Fujairah	Huwaylat
  Fujairah	Al Juroof
  Fujairah	Jabal Khadra
  Fujairah	Madam
  Fujairah	Mahafiz
  Fujairah	Mezyad
  Fujairah	Nassillah
  Fujairah	Rafaq
  Fujairah	Safad
  Fujairah	Wadi Helo
  Fujairah	Wadi Koob
  Fujairah	Wadi Shaem
  Fujairah	Yahar Al Alla
  Fujairah	9th Interchange Towards Dhaid
  Fujairah	Affara
  Al Ain	Al Grayyeh
  Al Ain	Abu Smara
  Al Ain	Al Bahiya
  Al Ain	Al Deherah
  Al Ain	Al Faqaa
  Al Ain	Al Hayar
  Al Ain	Al Malaqet
  Al Ain	Al Wagan
  Al Ain	Nahel
  Al Ain	Sewaihan
  Al Ain	Al Shawaib
  Al Ain	Umm Ghaffa
  Al Ain	AL BURAIMI AREA
  Al Ain	AL WAQAN
  Al Ain	AL YAHAR
  Al Ain	AIRPORT
  Al Ain	JEBEL HAFEET
  Al Ain	TRUCK ROAD
  Al Ain	SUHAN
  Al Ain	AL MAQAM
  Al Ain	AL BUTEEN
  Al Ain	SALAMATH
  Al Ain	AL KHUWIAR ALAIN
  Al Ain	AL WAQAN ALAIN
  Al Ain	AL SHOHAIB ALAIN
  Al Ain	SUWHAIAN ALAIN
  Al Ain	ALAIN AIRPORT AREA
  Al Ain	NAHIL ALAIN
  Abu Dhabi	Al Ajban
  Abu Dhabi	Al Aman
  Abu Dhabi	Al Dhafra Air Base
  Abu Dhabi	Al Dhafrah
  Abu Dhabi	Al Falah
  Abu Dhabi	Al Hosn
  Abu Dhabi	Al Ittihad
  Abu Dhabi	Al Khubeirah
  Abu Dhabi	Al Madina Riyadiya
  Abu Dhabi	Al Manhal
  Abu Dhabi	Al Sararat
  Abu Dhabi	Al Silaa
  Abu Dhabi	Al Wathba
  Abu Dhabi	Al Zahiyah
  Abu Dhabi	Bidaa Zayed
  Abu Dhabi	Ghayathi
  Abu Dhabi	Goueifat
  Abu Dhabi	Hadbat Al Zafranah
  Abu Dhabi	Liwa
  Abu Dhabi	Madinat Zayed
  Abu Dhabi	Mirfaa
  Abu Dhabi	Munteena Abu Dhabi
  Abu Dhabi	Ruwais
  Abu Dhabi	Sweihan
  Abu Dhabi	Tarif
  Abu Dhabi	Zayed Military city
  Abu Dhabi	Al Adla
  Abu Dhabi	Al Fayah
  Abu Dhabi	Al Hiliya
  Abu Dhabi	AL Khatam
  Abu Dhabi	Das Island
  Abu Dhabi	Delma Island
  Abu Dhabi	Al Raha
  Abu Dhabi	Jabel Dhana
  Abu Dhabi	TAWEELA
  Abu Dhabi	SADIYATH ISLAND
  Abu Dhabi	AL RAHBAH SHAHAMA
  Abu Dhabi	BANIYAS
  Abu Dhabi	MAFRAQ
  Abu Dhabi	MIRFA
  Abu Dhabi	RUWAIS
  Abu Dhabi	BEDA ZAYED
  Abu Dhabi	WESTERN REGION
  Abu Dhabi	SHAMKA
  Abu Dhabi	MOHD BIN ZYD CITY
  Abu Dhabi	LIWA
  Abu Dhabi	GANTHOOTH
  Abu Dhabi	KHALIFA CITY B
  Abu Dhabi	SILA
  Abu Dhabi	AUH UNIVERSITY
  Abu Dhabi	AL FALAH

• We do not deliver to any freezones in the UAE.
• We do not ship outside the UAE.
• Delivery location is any of the below areas, the delivery time is 3-4 business days. 

• Emirate	Town Name
  Dubai	Al Ghadeer
  Dubai	Lehbab
  Dubai	New Police Academy Projec
  Dubai	Jebel Ali Airport
  Dubai	Dxb Outer Bypass Road
  Dubai	Dxb Intl Endurance City
  Dubai	Hatta
  Abu Dhabi	Abu al Abyad
  Abu Dhabi	Al Tawelah
  Abu Dhabi	Al Shalelah
  Abu Dhabi	Ghantoot
  Abu Dhabi	Habshan
  Abu Dhabi	Al Mu'azaz
  Abu Dhabi	Al Ad'la
  Abu Dhabi	Swehan
  Abu Dhabi	Khalifa Port
  Abu Dhabi	Liwa Oasis
  Abu Dhabi	Port Zayed
  Abu Dhabi	Sila
  Abu Dhabi	Liwa
  Abu Dhabi	Abu Al Abyadh Island
  Abu Dhabi	Abu Samra
  Abu Dhabi	Asab Oil Field
  Abu Dhabi	Beda Zayed/Madinat Zayed
  Abu Dhabi	Buhasa Oil Field
  Abu Dhabi	Ghantoot
  Abu Dhabi	Ghwaifath
  Abu Dhabi	Habshan
  Abu Dhabi	Marfa
  Abu Dhabi	Shah Oil Field
  Abu Dhabi	Sila
  Abu Dhabi	Sir Baniyas Island
  Abu Dhabi	Tariff
  Abu Dhabi	Al Shalila
  Abu Dhabi	Ajban
  Abu Dhabi	Taweelah
  Abu Dhabi	Kizad
  Abu Dhabi	Zayed Military City Area
  Abu Dhabi	Dalma
  Abu Dhabi	Al Faya
  Abu Dhabi	Al Haffar
  Al Ain	Al Khatim
  Abu Dhabi	KIZAD
  Abu Dhabi	Al wathba north / west
  Abu Dhabi	Riyadh City
  Sharjah	Nazwa
  Sharjah	Al Madam
  Sharjah	Maleha
  Sharjah	Sharjah International Airport
  Al Ain	Abu Samra
  Al Ain	Margham
  Al Ain	Al Quee
  Al Ain	Al Remah
  Al Ain	Abu Grayah
  Al Ain	Al Daherah
  Al Ain	Al Wagan
  Al Ain	Sewaihan
  Al Ain	Nahel
  Al Ain	Shawaib
  Al Ain	Abu Grayah
  Al Ain	Jabal Hafeet
  Al Ain	Jabal Hafeet
  Al Ain	Khatm Shakla
  Al Ain	Yahar Al Alia
  Al Ain	Alain Truck Road
  Al Ain	Nemah
  Ras Al Khaimah	Khatt
  Ras Al Khaimah	Al-Sham
  Ras Al Khaimah	Ghalila
  Ras Al Khaimah	Hamraniya
  Ras Al Khaimah	SHAAM
  Ras Al Khaimah	Thoween
  Ras Al Khaimah	Wadi Shaem
  Ras Al Khaimah	Wadi Koob
  Ras Al Khaimah	Hubhun-Aden-Ghalila
  Ras Al Khaimah	Huwaylat
  Ajman	Hadhf
  Ajman	Ma'ali
  Ajman	Manama
  Ajman	Masfut
  Ajman	Shariyah
  Ajman	Sinadil
  Ajman	Sufayri
  Ajman	Helio
  Ajman	Suhaylah
  Um Al Quwain	Ad Duss
  Um Al Quwain	Al Ali
  Um Al Quwain	Al Dini
  Um Al Quwain	Awanat
  Um Al Quwain	Khatm Kabir
  Um Al Quwain	Lazimah
  Um Al Quwain	White Bay
  Fujairah	Abadilah
  Fujairah	Adgat
  Fujairah	Al Badiyah
  Fujairah	Al Haybah
  Fujairah	Dahir
  Fujairah	Habhab
  Fujairah	Hafarah
  Fujairah	Haqil
  Fujairah	Riyamah
  Abu Dhabi	Al Shmka South
  Ajman	Al Mudairah
  Ajman	Zuber
  Ras Al Khaimah	Al Jeer
  Sharjah	Seyouh
  Sharjah	Zuber
  Sharjah	Al Badee
  Fujairah	Wadi Qurayyah
  Fujairah	Sheis
  Fujairah	Wadi Heilo
  Fujairah	Wadi Shaham
  Fujairah	Sharm
  Fujairah	Yabsa Bypass
  Fujairah	fujairah Free Zone
  Ras Al Khaimah	Aden
  Ras Al Khaimah	Al Taween
  Ras Al Khaimah	Al Ghail Industrail area
  Sharjah	Subaida
  Sharjah	Suhaila
  Sharjah	Al Qadra
  Sharjah	Batayea
  Ras Al Khaimah	Cement Factory Area (Star Cement / JK Cement )
  Ras Al Khaimah	Showqa
  Ras Al Khaimah	Munae
  Dubai	Jebal Ali Omran Camp
  Sharjah	beteyah
  Sharjah	Al Hoshi
  Sharjah	Al Khadra
  Fujairah	Hara
  Fujairah	Siji
  Dubai	Akoya Oxygen
  Dubai	Al Qudra
  Dubai	Lisaly Marmum
  Dubai	Umm Dhaman
  Dubai	Margham
  Dubai	Dubai South