FAQ
Orders
Our E-commerce store is open 24 hours 7 days a week to receive your orders and payments.
Delivery
Payment
At this moment, we do not offer such a service. We are providing low prices hence its not feasible to provide credit service.
- Credit card
- Debit card
- Cash on delivery
- Pay via card payment link upon delivery
- Bank Transfer (only for companies)
Return, Refund, Cancellation, Exchange
Kindly log into your customer account on our website, "click on returns, refunds, exchange", fill in the required information and submit the request. Kindly refer to our Return, Refund, Cancellation, Exchange (RERC) policy at the bottom of the home page for further details. You can also contact us on 058 8476763 to do it.
General
Thanks for your interest. Please do check the “About Us” section to know more.
Please contact our customer service team on hello@cognitionuae.com or whatsapp us on 058 84 76763 to provide feedback, suggest a product or make a complaint.
For any complaints not resolved by customer service within 3 calendar days, please contact: sharan@cognitionuae.com.
The Founders of the Company felt that wherever someone is today, it is because of their thinking and mindset. Hence the name Cognition which is the act of thinking. UAE is our home hence the name Cognition UAE :)
School supplies can be bought for your child from a large number of places such as
- School Bookshop
- Large Hypermarkets (especially during back-to-school season)
- Stationery shops are located in Bur Dubai, Karama, Deira
- Book Shops in Major malls
- Online shopping websites like Amazon, Noon, Cognition UAE. At CognitionUAE.com you can buy any quantity and get wholesale price.
There are a lot of stationery shops with their own online shopping websites. For example:
- Algurgstationery.com
- Modernst.com
- Almasam.ae
- Other popular options are:
- Amazon.ae
- Carrefouruae.com
- Luluhypermarket.com
- Cognitionuae.com
If you are buying for your school, find below a list of products required:
- Whiteboard, Whiteboard Marker & Eraser
- Lockers, 3 & 4 drawer Cabinets, File storage cupboards
- Felt & Cork Boards
- Creative items- Colouring Books, Sketch Books, Clay, Bristol Paper
- Photocopy Paper (A4 Size)
- Desk Essentials- Stapler, Staple Pin Remover, Clips, Pins, Calculators, Document Tray, Highlighters
- Post-It & Paper Blocks
- Envelopes
- Writing Instruments – Pens, Pencils, Sharpeners, Erasers
- Files & Clipboards If you are buying for your child, the below products are essential:
- Notebooks
- Writing Instruments – Pens, Pencils, Sharpeners, Erasers
- Pencil Pouch
- Math Set
- Book Cover & Name Labels
- Creative items – Crayons, Sketch Pens, Colour Pencils, Glue Stick
Office supplies is available for purchase from multiple places such as:
- Stationery shops - There are many such shops predominantly in Bur Dubai, Deira, Karama & Oud Mehta.
- Online! - If you are buying for your business consider tradeling.com or wemena.com where you can get bulk price and deal directly with the distributor.
- Other options include
- Officerock.com
- Officeone.com
- Cognitionuae.com
- Altimus.ae
Office supplies refer to those items required by the staff and management to function in the office. Some examples include: notepads, toner & ink, writing instruments, office pantry items like tea & coffee, office cleaning items like brooms & mops.
There are wholesale markets across Dubai. The best part is all shops related to a certain category are all located in a single location. Spice market and Gold Souq are located on Baniyas Road in Deira. Food Stuff market is in Al Ras.
- If you want to buy multiple categories at the same place, go to Dragonmart next to International City or shop online.
- Online wholesale shopping options:
- Tradeling.com
- Wemena.com
- Cognitionuae.com
Cleaning items can be bought from supermarkets, minimarts & hypermarkets. If you are looking for more variety and cheaper price, consider shopping online
- CognitionUAE.com, choithrams.com, cleaningsuperstore.com
Unfortunately there isn’t a Costco in Dubai. You can still buy in bulk quantities and get a better price from sellers in Dubai . Try Surplus stores in Nad Al Hammar, CognitionUAE.com, cleaningsuperstore.com
The office pantry area is an essential area where staff can take their breaks, refuel with refreshments and connect with colleagues. High on top of the list is Tea & Coffee. Other essentials are:
- Water
- Milk & Creamer
- Sugar & Sweetener
- Kettles & Coffee Machines
- Single use Disposable items – Plates, Cups, Spoons, Forks, Bowls
- Tissues & Napkins
- Snacks (Chips, Biscuits, Dates) & Cereal
In Dubai, mostly all goods are sold in retail packing of 1 pc or 1 pack. If you go to the wholesale market, their minimum order is 30 cartons of each item.
- Buy Wholesale quantities online at Cognitionuae.com, Tradeling.com, Officerock.com, officeoneuae.com
Pantry supplies are items usually required for use in a home or office pantry (kitchen/break area). Pantry supplies cover a vast range of products. Some examples are:
- Beverages (Water, Tea, Coffee, Milk & Sugar);
- Single use Disposable items (Plates, Cups, Spoons, Forks, Bowls)
- Tissues & Napkins
- Aluminium Foil, Cling Film, Sandwich Bag, Aluminium Container
There is no market leader in the UAE for online wholesale shopping. There are many options to buy wholesale quantity online. Some of the prominent players are: WeMena.com, CognitionUAE.com, Bismi.com, Sanadeeg.com
If you want to import anything from China try Alibaba.com which lists thousands of vendors selling wholesale quantities online. UAE hosts many trade shows on a regular basis, you can open the trade show website, browse the list of exhibitors for your product range and you will find their contact details.
- You can also try shopping online in wholesale from: Sanadeeg.com, Bismi.com, CognitionUAE.com, Wemena.com
it depends on which product category you need to purchase. If it is used cars go to Ras Al Khor Used Auto Market. If it is building materials, go to Deira next to Baniyas Metro Station.
- If you would like to shop online, there are many options. General Online Wholesale Shops are: Sanadeeg.com, Bismi.com, CognitionUAE.com, Wemena.com. You can find everything you need for your home or office at these websites.
A It depends on the type of product you want to purchase. You can try Tradeling.com, WeMena.com, Fakhruddinsouq.com or CognitionUAE.com. These website hosts thousands of products across a vast range of products.
