Why do UAE online shoppers trust CognitionUAE.com?

For those of you who are new to CognitionUAE.com, we are an online shopping store for office supplies, school items, cleaning items and pantry items! We have recently introduced Perfumes on popular demand! In the last one year, we have been able to gain the trust of hundreds of offices and households in the entire UAE and this blog post is how we did that.

1) Safe Payment Methods: There are known risks to online shopping like receiving different products compared to the picture online and losing money to fraudulent websites. Nowadays people prefer to pay via card and want to shop from the comfort of their home. CognitionUAE.com accepts payment via credit card, debit card, cash on delivery or bank transfer. The payment processing on the website is PCI Compliant (which is the industry gold standard) and ensures all card payments are 100% secure.

2) Flexible Policy for Returns & Refunds: Cognition UAE offers 7 days return policy on most products. Customers can shop with confidence and can easily return any item they are not happy with. If the customer needs to exchange an item or requests for a refund, it is promptly done within 2-3 days. The great thing is that only 2% of the time do we have any complaints/returns/refunds/exchanges. If we don’t have the item, we ask the customer for permission to substitute it with an alternative.

3) 100% Original Products: Cognition UAE only stocks original products and the products have a minimum shelf life of 6 months once it reaches the customer. We do not keep near expiry items, compatible toners/cartridge, or duplicate perfumes. You can shop with confidence and know that you are getting a 100% genuine product.

4) Reliability: If you place an order before 2pm today, you will get it tomorrow. You could be in Dubai or Ajman, your order could be for 1 pc or 10 cartons, we get the job done. We do get late sometimes, however that is just 5% of the time and we clearly communicate it to the customer.

Customers are regularly informed via email on the status of their order.

5) Value for Money: Cognition UAE has prices that have never been seen before in the retail market. Office items and school items are priced at 20% cheaper than shops, pantry and cleaning items are 10% cheaper than the market. This is because we provide bulk price for any quantity you buy. Even if you buy just 1 pc of any item, you will get bulk price. Startups to Corporates can shop with confidence knowing they are getting the best value for their hard-earned money.

When we provide a good deal, we don’t restrict the quantity customers can buy. In fact, buy as much as you want and take the most advantage of the prices!

6) Price Stability: We are living in unprecedented times of COVID and high inflation. Price for everything is increasing monthly. Cognition UAE stocks majority of products listed on the website. Customers are happy to see prices stable for the long term as we stock items, and we are bulk buyers which allows us to get good deals from manufacturers.

7) Good Customer service: Cognition UAE supplies products to households and offices. Irrespective of order value, we accord respect to the customer. Any query, request for quote, refund request is dealt with in a timely manner.

Live Chat and WhatsApp Support is available 6 days a week from 9am-6pm. We ensure that we are prompt and clear in all communication with customers.

8) Providing Quotes to Businesses: Cognition UAE prepares customized quotes for bulk buyers. Our quotes are shared within 24-48 hours and thoroughly list carton packing, images and stock availability. This attention to detail and prompt service has won us the trust of our customers.

9) Ease of Ordering: It is easy to order from CognitionUAE.com, especially for offices. There is no need to ask any supplier for prices or going to shops to purchase. At CognitionUAE; product picture, stock availability, carton packing and much more is all available online 24x7. In just few minutes all your shopping can be done, whereas the traditional supplier will take hours to just provide a quotation.

10) New Products: Cognition UAE is constantly adding new products and we also listen to customer requests and keep those products too! If we don’t have it, just email us or whatsapp us and we source the products for you!

All the above has helped us gain the trust of many offices and households in the past year. If you are a new customer, use the coupon “WELCOME” for free shipping on your first order! If you have purchased from us before, use coupon code “REPEAT” for a surprise discount.

*Applicable on orders of AED 110 or more.